RESIDENT MAINTENANCE
Non-Emergency Maintenance
It is our goal to make all required repairs to your home in order to make your stay comfortable. Please note that Colorado law, and your lease agreement, define the legal requirements and expectations on who is responsible for repairs in rental properties in Colorado. Please note the following:
- All non-emergency repair requests may be made through your resident portal.
- If you are unable to make your repair request through your portal, you may email your issue at proadvantagepm@gmail.com.
After you submit the request in your portal, we will assess the request and respond to you via phone, text or email. Each issue is handled individually. You can see the status of your request in your portal, or call or email us at: 719-264-4394, proadvantagepm@gmail.com.
Important
Please review your lease agreement to understand what the tenant is responsible for and would be charged for. Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged the bill, payable upon receipt of the bill.
You are responsible for paying any No-Show fees if you miss your appointment and fail to communicate with the vendor or us.
Emergency Maintenance
For after-hours maintenance emergencies, call Heidi 719-232-1188.
What is considered an emergency?
An emergency request to the above number should only be made if your health or safety is threatened, or damage to the property is being caused. For example, no heat or hot water in winter temperatures IS an emergency; no air-conditioning in the summer is NOT an emergency. A leaking water heater is an emergency, but a drippy faucet is NOT and emergency.
Per the terms of your residential lease agreement you are responsible, at your own expense, for certain repair items. If you submit a repair request for one of the below listed items you may be back billed for the cost of the repair.
Click here to view self help repair videos on common repair items for which you may be responsible.
- Toilet backups
- Slow draining sinks or tubs
- Garbage disposal malfunction
- Reset electrical breaker
- Smoke / CO2 detector battery replacement
- Pest control
- Replacing your HVAC/Furnace filter (to be done quarterly)
Important
Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged the bill, payable upon receipt of the bill.
Release of Key
You will need to be available to give the vendor access to your property.